Webscale STRATUS Status

All Systems Operational

About This Site

Welcome to Webscale STRATUS' home for real-time and historical data on system performance.

Webscale STRATUS - Northern Virginia Operational

Webscale STRATUS - Frankfurt Operational

Webscale STRATUS - Sydney Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 12, 2025

No incidents reported today.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

Service Alert – Email Service Inoperable for Stratus Customers (Updated July 8)

Resolved - Dear Customer,

We’re pleased to report that AWS has resolved the underlying infrastructure issue, and email service for all Stratus customers was fully restored at approximately 2:02 PM MT today.

What this means for you
Email sending and receiving are now operating normally.

No action is required on your end, though we recommend sending a quick test message to confirm everything looks good.

Next steps
Ongoing monitoring: Our team will closely monitor performance over the next 24 hours to ensure stability.

Root Cause Analysis (RCA): We are preparing a detailed RCA that outlines exactly what happened and why.

Future mitigation: The RCA will include concrete steps we’re taking—such as platform redundancy and enhanced alerting—to prevent similar incidents.

Follow-up report: We will share the RCA and mitigation plan with all affected customers once it is finalized.

If you notice any lingering issues, please contact us at support@webscalenetworks.com, and we’ll address them immediately.

Thank you for your patience while we worked with AWS to bring service back online.

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Dear Customer,

This notice provides an update to the advisory sent last night.

Current status: Email sending and receiving remain inoperable for Stratus customers only. All other customer groups are unaffected, and all other Webscale services are operating normally.

Root cause: An AWS infrastructure fault first detected at 6:43 AM MT on Monday, July 7.

Our response: While AWS works on remediation, we are moving Stratus email traffic from AWS to SendGridto accelerate recovery and add redundancy.

Updated resolution estimate
We now expect full restoration of email service by 5:00 PM MT today (Tuesday, July 8). We will send a confirmation once service is verified—or sooner if conditions change.

Thank you for your continued patience. For urgent questions before service is restored, please email support@webscalenetworks.com.
Jul 9, 16:06 EDT

Identified - Dear Customer,

Since approximately 6:43 AM MT on Monday, July 7, email service has been inoperable for a subset of customers on our Stratus platform. Our engineering team has traced the root cause to an underlying AWS infrastructure issue and is collaborating closely with AWS engineers to implement a fix.

Current impact

Email sending and receiving is currently inoperable for Stratus customers. All other customer groups, remain unaffected.

All other Webscale services continue to operate normally.

Resolution timeline
We anticipate full restoration of email service by 12:00 PM MT tomorrow (Wednesday, July 9). We will send an additional update no later than that time—or sooner if service is restored earlier.

We apologize for the disruption and appreciate your patience. If you have urgent concerns before service is restored, please contact us at support@webscalenetworks.com.

Thank you for your understanding,
Jul 9, 10:00 EDT

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.