MageMojo Status

All Systems Operational

About This Site

The root cause of the reboots has been identified and resolved.
Please click here to read Intel MDS Vulnerability - How It Affected AWS and Us:
https://magemojo.com/magento/ecommerce/intel-mds-vulnerability-how-it-affected-aws-and-us/

Mojo Stratus - Northern Virginia Operational

Mojo Stratus - London Operational

Mojo Stratus - Frankfurt Operational

Mojo Stratus - Sydney Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 14, 2019

No incidents reported today.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

Maintenance for Virginia Production Instances

Completed - The scheduled maintenance has been completed.
Oct 8, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 02:00 EDT

Scheduled - We will be undergoing scheduled maintenance on Tuesday morning, between 2am and 5am. All affected sites have been notified by email. This will cause approximately 15 minutes of downtime for each site.
Oct 4, 17:34 EDT

Oct 7, 2019

Control Panel & Helpdesk Maintenance

Completed - The scheduled maintenance has been completed.
Oct 7, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 05:00 EDT

Scheduled - We will be performing site maintenance on the magemojo.com website as well as our helpdesk on Monday October 7th starting at 5am EDT. During this time our helpdesk and website will be in maintenance mode as we migrate it to different infrastructure. Maintenance of these services is estimated to be completed within 3 hours. Our support team will be monitoring the support@magemojo.com email account at this time for critical issues.
Oct 3, 13:26 EDT

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

Oct 2, 2019

A node has rebooted and is under emergency maintenance.

Resolved - All stores on one node in USEast have been moved to a new node following an AWS hardware failure. We restored data during emergency maintenance. The outgoing IP for these instance have changed. SSH hostnames remain the same.
Oct 2, 14:51 EDT

Update - The node where your instance is hosted on is experiencing a hardware failure. Our engineers are moving affected stores to a new hardware node.

We will post updates about the status at https://status.magemojo.com/incidents/bckn34187lrc and keep you updated on this ticket. We appreciate your patience so far.
Oct 2, 09:18 EDT

Identified - The issue has been identified and a fix is being implemented.
Oct 2, 08:41 EDT

Oct 1, 2019

Maintenance for Sydney Dev Nodes

Completed - The scheduled maintenance has been completed.
Oct 1, 20:05 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 14:35 EDT

Scheduled - Sydney dev nodes will be undergoing scheduled maintenance at this time. All affected sites have been notified through e-mail.
Oct 1, 14:33 EDT

Sep 30, 2019

Network/Connectivity issue in EU (Frankfurt) area

Resolved - This incident has been resolved.
Sep 30, 06:05 EDT

Investigating - We are currently investigating this issue.
Sep 30, 05:36 EDT