All Systems Operational

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The root cause of the reboots has been identified and resolved.
Please click here to read Intel MDS Vulnerability - How It Affected AWS and Us:
https://magemojo.com/magento/ecommerce/intel-mds-vulnerability-how-it-affected-aws-and-us/

Mojo Stratus - Northern Virginia Operational
Mojo Stratus - London Operational
Mojo Stratus - Frankfurt Operational
Mojo Stratus - Sydney Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 12, 2019

No incidents reported today.

Nov 11, 2019
Resolved - This incident has been resolved.
Nov 11, 23:43 EST
Identified - EC2 has detected degradation of the underlying hardware hosting your Amazon EC2 instance (instance-ID: i-0ff1fd564f73c9854) associated with your AWS account in the ap-southeast-2 region. Due to this degradation your instance could already be unreachable.

Dev sites are coming back up now, but this node will need to undergo a scheduled maintenance to prevent loss of data in the near future.
Nov 11, 22:53 EST
Investigating - We are currently investigating this issue.
Nov 11, 22:00 EST
Nov 10, 2019

No incidents reported.

Nov 9, 2019
Completed - The scheduled maintenance has been completed.
Nov 9, 03:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 00:00 EST
Scheduled - Due to security vulnerabilities in PHP we will restarting dev sites for all stores in the US-East region tonight starting at 12am EDT to get the latest patched versions of PHP. These patches are only for PHP versions 7.1 or greater. Previous versions of PHP are End of Life and patches are not available for this vulnerability.
https://www.php.net/supported-versions.php

Virginia based dev sites will be momentarily unavailable as they are restarted.
Nov 8, 23:56 EST
Nov 8, 2019
Completed - The scheduled maintenance has been completed.
Nov 8, 03:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 00:01 EST
Scheduled - Due to security vulnerabilities in PHP we will restarting store pods for all stores in the US-East region tonight (Nov 8th) starting at 12am EDT to get the latest patched versions of PHP. These patches are only for PHP versions 7.1 or greater. Previous versions of PHP are End of Life and patches are not available for this vulnerability.
https://www.php.net/supported-versions.php

Virginia based stores will experience some errors for approximately one to three minutes as these pods are restarted.
Nov 7, 23:38 EST
Nov 7, 2019
Completed - The scheduled maintenance has been completed.
Nov 7, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 01:00 EST
Scheduled - Some Virginia development instances will be undergoing routine maintenance on Thursday, November 7th, from approximately 1am - 3am EST. Those instances which will be affected have been notified in advance.

These development instances will be unavailable for up to 15 minutes during this window.
Nov 6, 21:44 EST
Nov 6, 2019
Completed - This maintenance has been temporarily postponed.
Nov 6, 01:34 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 01:00 EST
Scheduled - Some Virginia development instances will be undergoing routine maintenance on Wednesday, November 6th, from approximately 1am - 3am EST. Those instances which will be affected have been notified in advance.

These development instances will be unavailable for up to 15 minutes during this window.
Nov 4, 21:43 EST
Nov 5, 2019
Postmortem - Read details
Nov 5, 12:52 EST
Resolved - This incident has been resolved. A post mortem will be posted within 24hrs.
Nov 5, 12:29 EST
Investigating - Emergency maintenance is in progress on a node in USEast
Nov 5, 10:45 EST
Nov 4, 2019

No incidents reported.

Nov 3, 2019
Resolved - This incident has been resolved.
Nov 3, 17:31 EST
Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.

Oct 31, 2019

No incidents reported.

Oct 30, 2019

No incidents reported.

Oct 29, 2019
Resolved - This incident has been resolved.
Oct 29, 15:31 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 29, 14:59 EDT
Identified - An underlying issue with the health of a compute node forced the failover of the stratus ui backup to another host. Unfortunately due to simultaneous maintenance on shutting down our old datacenter and on the backup host, that host is not configured correctly to serve production traffic. The teams are addressing these shortfalls now with the intent to restore service as quickly as possible.

This does not affect the sites running. All other services are functioning as normal.
Oct 29, 14:20 EDT