All Systems Operational
USA - PITT1 - Facility Operational
Power Operational
Cooling Operational
RACK01 Operational
RACK02 Operational
RACK03 Operational
RACK04 Operational
RACK05 Operational
RACK06 Operational
RACK07 Operational
RACK08 Operational
RACK09 Operational
RACK10 Operational
USA - PITT1 - External Network Operational
Verizon Operational
Zayo Operational
Level3 Operational
TeliaSonera Operational
Hibernia Operational
Cogent Operational
USA - PITT1 - Internal Network Operational
Firewall Layer Operational
Core Layer Operational
Aggregation Layer Operational
USA - PITT1 - Physical Hosts Operational
VM001 Operational
VM003 Operational
VM004 Operational
VM005 Operational
VM006 Operational
VM007 Operational
VM009 Operational
VM013 Operational
VM014 Operational
VM015 Operational
VM016 Operational
VM017 Operational
VM019 Operational
VM020 Operational
VM021 Operational
VM022 Operational
VM023 Operational
VM024 Operational
VM025 Operational
VM027 Operational
VM028 Operational
VM030 Operational
VM031 Operational
VM032 Operational
VM033 Operational
VM034 Operational
VM035 Operational
VM036 Operational
VM037 Operational
VM038 Operational
VM039 Operational
VM040 Operational
VM041 Operational
VM042 Operational
VM043 Operational
VM044 Operational
VM045 Operational
VM047 Operational
VM052 Operational
VM053 Operational
VM054 Operational
VM055 Operational
VM056 Operational
VM057 Operational
VM058 Operational
VM059 Operational
VM060 Operational
VM061 Operational
VM062 Operational
VM063 Operational
VM064 Operational
VM065 Operational
VM068 Operational
VM069 Operational
VM070 Operational
VM071 Operational
VM072 Operational
VM073 Operational
VM074 Operational
VM075 Operational
VM076 Operational
VM077 Operational
VM078 Operational
VM079 Operational
VM080 Operational
VM081 Operational
VM082 Operational
VM083 Operational
VM084 Operational
VM085 Operational
VM086 Operational
VM087 Operational
VM088 Operational
VM089 Operational
VM090 Operational
VM092 Operational
VM093 Operational
VM094 Operational
VM095 Operational
VM096 Operational
VM097 Operational
VM098 Operational
VM099 Operational
VM100 Operational
VM101 Operational
VM102 Operational
VM103 Operational
VM104 Operational
VM105 Operational
VM106 Operational
VM107 Operational
VM108 Operational
VM109 Operational
VM110 Operational
VM111 Operational
VM112 Operational
VM113 Operational
VM114 Operational
VM115 Operational
VM116 Operational
VM117 Operational
VM118 Operational
VM119 Operational
VM120 Operational
VM121 Operational
VM122 Operational
VM123 Operational
VM124 Operational
VM125 Operational
VM126 Operational
VM127 Operational
VM128 Operational
VM129 Operational
VM130 Operational
VM131 Operational
VM132 Operational
VM133 Operational
VM134 Operational
VM135 Operational
VM136 Operational
VM137 Operational
VM138 Operational
VM139 Operational
VM140 Operational
VM141 Operational
VM142 Operational
VM143 Operational
VM144 Operational
VM145 Operational
VM146 Operational
VM147 Operational
VM148 Operational
VM149 Operational
VM150 Operational
VM151 Operational
VM152 Operational
VM153 Operational
VM154 Operational
VM155 Operational
VM156 Operational
VM157 Operational
VM158 Operational
VM159 Operational
VM160 Operational
VM161 Operational
VM162 Operational
VM163 Operational
VM164 Operational
VM165 Operational
VM166 Operational
VM167 Operational
VM168 Operational
VM169 Operational
VM170 Operational
VM171 Operational
VM172 Operational
VM173 Operational
VM174 Operational
VM175 Operational
VM176 Operational
VM177 Operational
VM178 Operational
VM178 Operational
VM179 Operational
VM180 Operational
VM181 Operational
VM182 Operational
VM183 Operational
VM184 Operational
VM185 Operational
VM186 Operational
VM187 Operational
VM188 Operational
VM189 Operational
VM190 Operational
VM191 Operational
VM192 Operational
VM193 Operational
VM194 Operational
VM195 Operational
VM196 Operational
VM197 Operational
VM198 Operational
VM199 Operational
VM200 Operational
VM201 Operational
VM202 Operational
VM203 Operational
VM204 Operational
VM205 Operational
VM206 Operational
VM207 Operational
VM210 Operational
VM211 Operational
VM212 Operational
VM213 Operational
VM214 Operational
VM215 Operational
VM216 Operational
VM217 Operational
VM218 Operational
VM219 Operational
VM220 Operational
VM221 Operational
USA - PITT1 - Services Operational
ns1.mojohostmanager.com Operational
ns2.mojohostmanager.com Operational
ns1.magemojo.com Operational
ns2.magemojo.com Operational
MHM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
magemojo.com
Fetching
ns1.mojohostmanager.com
Fetching
ns2.mojohostmanager.com
Fetching
ns1.magemojo.com
Fetching
ns2.magemojo.com
Fetching
Past Incidents
Jan 22, 2017

No incidents reported today.

Jan 21, 2017

No incidents reported.

Jan 20, 2017

No incidents reported.

Jan 19, 2017

No incidents reported.

Jan 18, 2017
Completed - The scheduled maintenance has been completed.
Jan 18, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 22:30 EST
Scheduled - SMART errors are indicating a potential drive failure in VM013. The drive will be replaced and array rebuilt. No downtime is expected. Performance may be degraded slightly overnight during the array rebuild process.
Jan 18, 15:04 EST
Completed - The scheduled maintenance has been completed.
Jan 18, 12:45 EST
Scheduled - Magento has released an advisory of a potential remote code execution vulnerability in Zend Framework which is bundled as part of the Magento application. This vulnerability is only exploitable if the following option is turned on and Magento has advised disabling this option until an official patch is released.

We have scanned for affected customers and notified them by email. We will automatically disable this tonight, for affected and notified customers, starting at 9 PM EST to protect Magento from this critical bug and further advise when an official patch is available. If this is something required to be enabled, you can also set this option to "Specified" and enter a static return path.

Magento 1: System-> Configuration-> Advanced-> System-> Mail Sending Settings-> Set Return-Path

Magento 2: Stores-> Configuration-> Advanced-> System-> Mail Sending Settings-> Set Return-Path

Official Magento Security Notification:
https://magento.com/security/news/new-zend-framework-1-security-vulnerability
Jan 16, 14:15 EST
Jan 17, 2017
Resolved - Services are now restored for the affected customers.
Jan 17, 10:37 EST
Identified - We are rebooting one of our small blades and investigating an ongoing issue with it, after the reboot we will relocate the affected customers to new hardware. Affected customers are being individually notified.
Jan 17, 10:22 EST
Completed - The scheduled maintenance has been completed.
Jan 17, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 04:00 EST
Scheduled - [MHM-808] Add second try for salt-api in case of restart when auth token has changed
[MHM-807] Fix backend txmongo mongo authentication vulnerability
[MHM-798] Add Whitelist Get my IP button
[MHM-782] Make search capable to lookup fqdn and hostname

NOTE: During the 3 hour window there may be up to 30 minutes of MHM control panel access downtime for the application of MHM-808 and MHM-807.
Jan 16, 14:11 EST
Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017
Resolved - Our Helpdesk is back to normal per ZendeskOps https://twitter.com/ZendeskOps/status/819553425692172288
Jan 12, 10:41 EST
Identified - Our Helpdesk, hosted by Zendesk, is having intermittent connectivity stated by their status page at https://status.zendesk.com/ and ZendeskOps on Twitter https://twitter.com/ZendeskOps

This may cause delays in replies from our support agents. Thank you for your patience.

All other systems are normal within our infrastructure.
Jan 12, 08:53 EST
Jan 11, 2017
Completed - The scheduled maintenance has been completed.
Jan 11, 23:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 23:00 EST
Scheduled - One of the new optics failed validation testing. We will replace the optic. We do not anticipate any service interruption during this routine procedure.
Jan 10, 14:54 EST
Jan 10, 2017
Resolved - Maintenance completed. No data loss occurred. We apologize for any inconvenience this may have caused and thank you very much for your patience and understanding.
Jan 10, 06:10 EST
Investigating - We are currently experiencing an issue with part of our infrastructure, and node needs urgently to be rebooted. We will post further details as we have them on our status page at status.magemojo.com and this ticket, which we will update again in 30 minutes.
Jan 10, 05:54 EST
Completed - The scheduled maintenance has been completed.
Jan 10, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 04:00 EST
Scheduled - [MHM-778] Shutdown and disable logstash.
[MHM-793] Deploy auditd rules to internal servers and initialize output to ElasticSearch for testing.
[MHM-786] Increase count of Varnish instances from 4 to 6.
[MHM-745] Name of the website is now present in the list of websites while switching to the found object.
[MHM-745] DNS and eDomains search reduced search trigger from 3 to 2 symbols.
[MHM-741] Strict dependency between SSL cert\key update and webserver restart.
Jan 9, 14:56 EST
Jan 9, 2017
Completed - The scheduled maintenance has been completed.
Jan 9, 21:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 21:00 EST
Scheduled - In order to add a new rack, we need to add additional optics to the core network, plugin the additional fiber optic cables, and extend the core network configuration. We do not anticipate any service interruption during this routine procedure.
Jan 9, 14:40 EST
Jan 8, 2017

No incidents reported.