Emergency Maintenance on 1 node in USEast (03594a)

Incident Report for Webscale STRATUS

Postmortem

The Root cause of this incident for a small subset of stores was due to a bad/degraded AWS EC2 instance. Due to this degradation we have activated HA failover mechanism and balanced stores on new hardware nodes from our fleet. Please feel free to contact support if you have any questions.

Posted Aug 09, 2022 - 16:09 EDT

Resolved

This incident has been resolved.

Posted Aug 07, 2022 - 12:00 EDT

Update

We are continuing to monitor for any further issues.

Posted Aug 07, 2022 - 11:39 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 07, 2022 - 10:42 EDT

Update

We are continuing to work on a fix for this issue.

Posted Aug 07, 2022 - 09:44 EDT

Identified

AWS has informed us about the detected degradation of the underlying hardware hosting your Amazon EC2 instance associated with this instance. Our Engineers are working on recovery and failover to new hardware.

Posted Aug 07, 2022 - 08:03 EDT

This incident affected: Webscale STRATUS - Northern Virginia.